support

Frequently asked questions

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How do I log in?

Click the green button in the top right corner of this page. If you have a Pinwheel® account, you can use your Pinwheel® username and password!

How do I sign up?

Click the “Create Account” button in the top right corner of this page.

Do I need a special log in if I'm an administrator or a sports official?

Nope – your account already lets you access everything you need.

How do I set up my bank account for direct deposit?

Log into your Eventlink Officials account. In the menu bar, click on the Bank Account tile. Follow the directions on the page and click Save – you’ll be directed to continue and link a bank account with Dwolla, our payment partner.

What browsers are recommended for Eventlink™?

We recommend any modern version of Google Chrome, Firefox or Internet Explorer.

What web address should I white-list for Eventlink™ to work best?

You should white-list eventlink.com

What email address should I white-list to make sure I get all my emails from Eventlink™?

You should white-list noreply@eventlink.com

What if I have no internet at home? How can I get my Eventlink™ events?

If you are unable to connect to the internet on a regular basis (no internet at home, for example) we recommend that you take advantage of the WebCal syncing feature available in Eventlink™ and sync your calendars with your phone’s native calendar app.

What if I am having trouble activating my cell phone as a contact point?

Scroll over your name and click “Manage Profile.” Doublecheck to make sure your number is correct, then click, the button on the right and click “Resend Activation Code.” Your phone will receive a text with a 5 digit code. Click the button on the right again, then click, “Activate Contact.” Enter that code, then click “Activate.”

I am trying to create an account, but the Create Account button won’t activate.

Try refreshing the page, or using a different internet browser. If you are still having problems, contact our customer service team by phone at 800.705.7526 or by email at help@eventlink.com.

I forgot my password.

Click the Login button and then the Forgot Password link.

I can’t activate my email address as a contact point.

When you create your Eventlink™ account, for security purposes, you will be sent 2 emails. The first email welcomes you to Eventlink™. The second email is to confirm your email address. Click the link in the email and enter your username and password to complete the process.

 

If your computer’s default browser isn’t a modern web browser like Google Chrome, Firefox or at least Internet Explorer 10, you may have trouble activating your email address. We recommend copying the link from the email, then pasting the address into a modern web browser. (See the FAQ on Recommended Web Browsers.)

My school is not on the list.

Be sure that you are entering the zip code for your school’s physical address.

I am trying to create my account on my phone and am having trouble.

Creating your Eventlink™ account works best on a laptop or desktop computer using a modern web browser like Google Chrome, Firefox or at least Internet Explorer 10.

How do I set event reminders?

With Eventlink, we now offer a Daily Summary of school events, rather than reminders for individual events.. To receive your School’s Daily Summary, scroll over your name on the top right corner, click “Manage Schools,” and make sure the 𐄂 on the right is is ✔!

I am not receiving reminders.

To receive your School’s Daily Summary, scroll over your name on the top right corner, click “Manage Schools,” and make sure the 𐄂 on the right is is ✔! To make sure your contact points are activated, scroll over your name in the top right corner and click “Manage Profile.”
If you see a Red Exclamation point, your contact point has not been activated. If you see your contact point and there is no Red Exclamation Point, your contacts are activated

How can I delete my account?

Currently, users are not able to delete accounts.

How do I sign up to get instant messages from my school, like closings or delays?

Once you have successfully activated at least one Contact Point, you will receive all school-wide instant messages for every school for which you have subscribed. Again, you will only receive the message if your Contact Points are activated.

I forgot my username. What do I do?

If you have forgotten your username, click, “Forgot Username?” on the login page. You will then type in your email address and you will receive an email with your username.

I created an account using the wrong email address.

Simple! Scroll over your name in the top right corner, then click, “Manage Profile.” Click “Add Contact” and fill in your preferred email. To delete your old email, click the menu button next to your point of contact and click “Delete.”

Do you have an app?

No. We do not have a standalone app at this time. Eventlink™ is a web-based application only.

How do I subscribe to additional schools?

Scroll over your name in the top right corner, then click “Manage Schools.” Type in your School Name or Zip Code, State, and click “Find Schools.” To add the school, click the + button and to get rid of a school on your list, click the – button. After you have added the schools, click “Save” at the bottom

How do I know if my contact points are activated?

Scroll over your name in the top right corner, then click, “Manage Profile.” If you see a Red Exclamation point, your contact point has not been activated. If you see your contact point and there is no Red Exclamation Point, your contacts are activated!

Still can’t find the answers you’re looking for?

Contact Us – We will be excited to hear from you!

Call us at

800.705.7526

Live Chat with

one of our agents

Email us at:

help@eventlink.com