FAQs
My Eventlink Account
How do I find my school?
Log into www.eventlink.fans and click on Find Your School. You will see the search box to find your school. Enter in the school name and zip code to produce the best results.
Can I subscribe to more than one school?
Yes, you can subscribe to multiple schools! When first creating your account you can select as many schools as you need under the Find My Schools area. Once your account has been created, if you want to add additional schools you will hover over your name in the upper right corner of the screen and select Manage Schools. A box will open where you can then enter the zip code for the additional school(s) you wish to add, once the zip code is entered, select Find Schools and the schools will appear in the Available window. Click the + next to any school you want to add to your subscriptions.
I do not see any events on my calendar.
You may not have subscribed to any calendars yet. From the Calendar page (the main page) you will see a black bar (My Calendars) underneath the name of the current month. Click the icon at the end of My Calendars and you’ll get a drop down menu with Manage My Calendars as an option. Click Manage My Calendars and a new window will open. This window shows all the available calendars from which you can select to be subscribed on the left side, on the right side you will see any calendars you are currently subscribed to view. Simply click the + next to the calendars you want to view and then click Save. These calendars will now be displayed on your Calendar page. You will receive notices of event changes and these events will be included in the Daily Summary email you will receive any day you have events scheduled.
How do I subscribe to different sport, club, or activity calendars?
From the Calendar page (the main page) you will see a black bar (My Calendars) underneath the name of the current month. Click the icon at the end of My Calendars and you’ll get a drop down menu with Manage My Calendars as an option. Click Manage My Calendars and a new window will open. This window shows all the available calendars from which you can select to be subscribed on the left side, on the right side you will see any calendars you are currently subscribed to view. Simply click the + next to the calendars you want to view and then click Save. These calendars will now be displayed on your Calendar page. You will receive notices of event changes and these events will be included in the Daily Summary email you will receive any day you have events scheduled.
Can I see all of the events for multiple schools in one calendar?
From the Calendars page, click on the black bar (My Calendars) listed under the current Month title. From there, select the option to view All My Calendars, this will display all events for all calendars to which you are subscribed, across all schools to which you are subscribed.
How do I add events to my google calendar?
From the Calendar page, from the black bar under the title of the current month, click the icon at the end and you’ll get a drop down menu, select Export All Subscriptions.
If you are making this selection from a phone, your phone may take over and automatically upload your subscriptions to the designated calendar selection. From your desktop/laptop you will have a new tab open with a blank page with a long URL in the address bar. Copy that URL, open Google, select Calendar, click Other Calendars +, select From URL, paste the copied URL into the indicated area and Add Calendar.
How do I change my password?
While you are logged in to your account, hover over your name in the upper right corner, select Change Password, enter your current password and then your new password (twice) then select Save.
I forgot my Username. I forgot my Password
From the Login page, select either “Forgot Password?” or “Forgot Username?” Forgot password will ask you to enter your username. Forgot username will ask you to enter your associated email address.
Why am I not getting notifications?
Check to make sure your contact points are activated within your account. While in your Eventlink account hover over your name in the upper right corner of the screen and select Manage Profile. If you have unactivated contact points, you will see those indicated by a red ! Click the menu button to the left of the contact point and select Activate Contact point if you have the activation code sent when the account was created, OR select Resend activation code. Phone activation codes will be sent via text message, email activation codes will be delivered via email. Once you receive the code, enter the code for each contact point and Save.
Tickets & Passes
Where can I purchase tickets and passes?
You can purchase tickets and passes at eventlink.fans/buy-tickets. You will type in the school name or zip code and hit 'Find Schools.' When you find the correct school, hit the ticket icon to the right. This will take you to the school's ticket page. You will be able to choose between available Tickets and Season Passes. Select what you need and you'll be able to click a Purchase button. You can select the amount of tickets/passes you need, type in your name, email and/or phone number, and put in your card information. Your tickets will be emailed/texted to you.
Where can I find my purchased tickets and passes?
You can find your purchased tickets and passes in the original email/text you received after purchase. You can also find them in your Eventlink app by logging in and selecting Eventlink Tickets.
My ticket or pass will not show up in the Eventlink app.
If you aren't seeing your ticket/pass under Eventlink Tickets in your account, make sure the email within your Eventlink account has been activated. You can do this by clicking on the menu and selecting Manage Profile. You will also want to make sure the email you used at checkout matches the email you have activated in your Eventlink account. If you still aren't able to view your purchased ticket/pass, please email us at tickets@eventlink.com, and we'll make sure they get put in your account.
How do I share a ticket or pass?
To share a ticket or pass, you can simply forward the email/text you received with your tickets and assign the other person a ticket number to use. You can also login to your Eventlink account, click on Eventlink Tickets, and then click the menu button next to the ticket you would like to share. From here, click the 3 line menu to the left of the ticket and select Share. You can type in an email address and send that ticket/pass.
How do I request a refund for a ticket?
Our refund policy is outlined on the purchase page of your ticket. According to the policy, Eventlink will refund tickets only until 2 hours prior to the event start time. For refund requests made less than two hours prior to the event start time, please reach out directly to the event host for refund inquiries. Otherwise, feel free to contact us at tickets@eventlink.com for further assistance.
How do I request a refund for a pass?
Refunds for season passes can only be refunded within 1 business day of purchase. Email us at tickets@eventlink.com to request a season pass refund that was purchased within this time frame. All fees associated with the purchase of a season pass are non-refundable.
Event Workers
How do I sign up to be an event worker?
While in your Eventlink account, click on the Event Jobs title tab, the Event Jobs page will open and you will see 3 blue tabs to the right of the title. Click on Worker Requests, you will then see the school(s) to which you are subscribed. Click on the blue Request button. This will send the request to the school for their approval.
How do I add my bank account to get paid?
While in your Eventlink account, hover over the Event Jobs title, you’ll get a drop down menu, select Eventlink Pay. Click on the green +Add Bank Account button in the upper right corner of the screen. Enter in your routing number and your account number. The name of the account is strictly for you to enter information so you will know what account you’ve entered. Follow steps 1-4 on the Add Bank account tab. Once you add in your bank information NOTHING else will happen on that same date. The process will take 2 business days to be completed. You will receive 2 small deposits (we call them micro deposits) into your bank account after those 2 business days have passed. You will receive an email notifying you that the micro deposits have been processed (not to be confused with the emails you will receive stating the bank account has been added and another message stating the micro deposits are pending). Once you are notified the micro deposits have PROCESSED, check your bank account, find the two small amounts, log back into your Eventlink account, hover over Event Jobs, click on Eventlink Pay and follow step #4 to get your account verified. If at any time you have questions, please reach out to us at 866, 330-7710. Do NOT attempt to verify the micro deposits without confirming the amounts received in your bank account. Too many incorrect attempts will cause the process to fail and you will have to begin the process over again.
My Tax Profile is not verified.
Follow the steps to complete your Tax Profile:
- Log into your Eventlink account
- Go to your Eventlink Pay Tab
- Select the Blue Tax Profile
- Agree to the Electronic 1099
- Complete your Tax Classification
- Select the Green Submit Button
Will I receive a 1099?
On November 21, 2023, the IRS released an article that affects officials and event workers in Eventlink titled “IRS announces delay in Form 1099-K reporting threshold for third party platform payments in 2023.” Read the full article here. We're taking a moment to break it down for you! To simplify it, the IRS has delayed the new $600 Form 1099-K reporting threshold for third-party settlement organizations (Eventlink) for 2023. Eventlink will only provide a 1099-K if you meet the threshold requirements of 200 transactions AND $20,000 in payments during the 2023 tax year. Please consult your tax preparation specialist as you continue to be required to self-report your income.
When do I get paid?
Once the payment has been issued by the athletic department, the processing time is typically 2 business days for the funds to be deposited into your bank account.
Communication
Why am I not getting notifications?
Check to make sure your contact points are activated within your account. While in your Eventlink account hover over your name in the upper right corner of the screen and select Manage Profile. If you have unactivated contact points, you will see those indicated by a red ! Click the menu button to the left of the contact point and select Activate Contact point if you have the activation code sent when the account was created, OR select Resend activation code. Phone activation codes will be sent via text message, email activation codes will be delivered via email. Once you receive the code, enter the code for each contact point and Save.
How do I turn off my notifications?
While logged into your Eventlink account, hover over your name in the upper right corner and select Manage Schools from the drop down menu. There you will see, on the right side, My Subscriptions with selections for Notifications and Daily Summary. Notifications include text messages and emails related to game cancellations/changes and any direct messages sent by the school. If the box is checked, you will receive those notifications, to stop the notifications, remove the check mark from the box by clicking the box. Daily Summary notices are the emails sent on any day for which any of your subscribed calendars have events scheduled. You may also opt out of receiving those messages by unchecking the box.
What time does the bus leave?
You will find the bus departure time (if added by the school) in the Eventlink app. Open the app, click on the event and you will see the departure time displayed.